Technology Enterprise Business Models: A Handbook For The Post Pandemic Era

Exemplary Cases of Servitization for Overcoming Crisis

Author(s): Joosung J. Lee * .

Pp: 45-49 (5)

DOI: 10.2174/9789815179484123010007

* (Excluding Mailing and Handling)


As demonstrated in Chapters 1-4, the notions of servitization and PSS are currently becoming the new normal for businesses all over the world, especially in the unfolded circumstances of the pandemic and the gradual transition to online digital space. To further aggregate the theoretical frameworks discussed, this chapter will introduce a number of relevant winning cases of the implementation of servitization and PSS models among the platform giants in travel and stay booking, e-commerce, car sharing, content, as well as health appliance and telemedicine industries. 

Keywords: Crisis-induced servitization, E-commerce service, Manufacturing servitization, Virtual travelling.

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