Examining the Extension of the Technology Acceptance Model (TAM) in
Electronic Medical Records Among Community Pharmacists in Malaysia

Yulita   Hanum P.   Iskandar; Balamurugan      Tangiisuran; Adilah      Mohamed Ariff

Abstract

Background: Electronic medical records (EMR) have been proven to reduce medical errors in drug distribution. However, EMR adoption is still relatively low among Malaysian community pharmacists.

Objectives: As a result, this study aims to see how community pharmacists in Malaysia use the EMR system. The factors influencing the community pharmacist's intent in adopting EMR will also be determined.

Methods: The Technology Acceptance Model (TAM) and Extended TAM were utilized in this study to determine Malaysian community pharmacists' main intention for using EMR. The information was gathered by surveying 144 community pharmacists nationwide. The data was analyzed using SPSS and Smart PLS software.

Results: The study found a positively significant relationship between Perceived Usefulness (PU) and Behavioural Intention to Use (BIU).

Conclusion: This study shows critical factors influencing the intention to use EMR among Malaysian community pharmacists. Hopefully, this study will better understand the importance of EMR in the healthcare industry.

Keywords: Electronic medical record, Technology acceptance model, Community pharmacist, Health system access, Industrial growth, Human health.

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