Modeling Quality in the Design of Supply Chains
Pp. 230-264 (35)
Importance of quality in the overall supply chain management is
paramount. In the current business world ensured quality product and services are
the preconditions for their marketability. As such quality is the most crucial factor
that will decide success and failure of the supply chain organization. Based on these
facts quality should be planned for each supply chain function at the design stage.
This research defines and formulates quality metrics for supply, product design and
manufacturing, and customer process management with the objective of obtaining
superior performance of a business system by integrating quality system of each
function in the overall supply chain design and planning process. The research
follows systematic steps in defining and formulating metrics for each function; and
integration of the functional quality criteria in the overall supply chain design and
planning model. A numerical example finally illustrates applicability of the entire
approach and the models.
Critical to quality and critical to business, Customer satisfaction
attributes, Plant approval, Quality in customer management, Quality metrics,
Strategic supply chain design model, Supplier affiliation.
East Carolina University, College of Engineering and Technology, Greenville, North Carolina, USA.