Pp. 3-4 (2)
In this chapter, a new methodology for the next generation of quality management will be
proposed by focusing on the further development of Japanese quality management (TQM). In the main
discussion, a new principle of the next generation TQM - “Science TQM, new quality management
principle”, will be proposed, and its effectiveness will be demonstrated. Science TQM systematically
and organizationally contributes to the solution of management technology issues by capitalizing on the
“Science SQC, New Quality Control Principle”.
Science TQM, science SQC, customer science, next generation TQM.