Science TQM, New Quality Management Principle: The Quality Management Strategy of Toyota

Indexed in: Book Citation Index, EBSCO.

When we look at the quality management issues that have faced, both, in Japan and the rest of the world recently, it is clear that a next-generation quality management practice is required, featuring ...
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Change in Marketing Process Management: Strategic Development of Science TQM - 1

Pp. 95-105 (11)

Kakuro Amasaka

Abstract

The purpose of the “Total Marketing System, TMS” is to aid changes in marketing process management by correctly identifying customer demands, conducting proper business and sales activities and implementing “Customer Science” to contribute to merchandise development. As an example application study using “Science SQC”, the author established the “Toyota Sales Marketing System, TSMS”, an intelligent customer information network system, to improve the repeat customer ratio for Toyota vehicles. The achievements of the present study are currently being applied at Netz Chiba and other Toyota dealers.

Keywords:

Science TQM, total marketing system, customer science, science SQC, CAID and cramer’s analysis, toyota sales marketing system, toyota.

Affiliation:

Aoyama Gakuin University, School of Science and Engineering, Japan