Science TQM, New Quality Management Principle: The Quality Management Strategy of Toyota

Indexed in: Book Citation Index, EBSCO.

When we look at the quality management issues that have faced, both, in Japan and the rest of the world recently, it is clear that a next-generation quality management practice is required, featuring ...
[view complete introduction]


Back


Scientific Quality Management through Customer Science

Pp. 10-15 (6)

Kakuro Amasaka

Abstract

The main concern among the top management or manager class is “quality management which gives customers top priority”. It is extremely important for production creation from now on to “offer precisely and quickly what the customers want before they know they want it”. Grasping the importance of a highly reliable business approach that can realize the foregoing, the author proposes here the “Product Development Technological Method ― Customer Science”. This enables highly reliable quality management, “scientific quality management which is aiming to create “wants” that are indispensable for the strategic creation of attractive products”.

Keywords:

Total marketing, highly reliable business approach, product development technological method, customer science, wants, scientific quality management.

Affiliation:

Aoyama Gakuin University, School of Science and Engineering, Japan